Growing up with a server for a mother (waitress to old school readers) I learned early on about what constitutes good customer service and bad customer service. And it’s surprising how poor customer service has gotten. So much so that it almost amazes me when I actually get good customer service. Like the time my mom’s car broke down as we were driving back from my fathers apartment. Her car breaking down wasn’t really news (in fact for a four year old car, it’s had quite a few instances of breaking down) but like any car problem it couldn’t have come at a worse time. Suffice it to say it had been a bad day for me, and this was quickly turning to a bad night. Luckily (being that it was almost midnight) we found a 24 hour tire place somewhere off Flamingo and wrong turn at Albuquerque. We pulled in and she explained the situation and while they didn’t quite specialize in any kind of under the hood troubles, the guys were incredibly helpful.
So they popped up the hood, and had a look inside in the hopes of giving us some semblance of good news. Unfortunately for us, there wasn’t an easy answer, the car would have to stay the night and we had to find a friend to take us home. The next day my mother came back (they had a mechanic that came in in the morning who could help fix the problem) the problem was fixed and in spite of the fact that they helped us so well, it was a rather small fee for the mechanic, the tire guys didn’t want anything. I think we’ll be going back to them in the future anytime there’s tire trouble.
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